Last Updated: August 22, 2024

“K and K Petfoods” at Dunbar and www.kandkpetfoods.ca is owned by KAPP INVESTMENTS INC. KAPP INVESTMENTS INC is the information controller and can be contacted in: 4595 Dunbar St, V6S 2G7, Vancouver, B.C. by phone at +1 604 224 2513 or by mail through our website.

 

Our Privacy Policy aims to inform USERS, visitors, and customers (collectively referred to as "USERS") about the types of information K AND K PETFOODS and KAPP INVESTMENTS INC (collectively "K AND K PETFOODS”, we or us) collects, as well as how that information is gathered, used, and shared. This applies when they visit our websites and online platforms, shop in-store, contact our team or store, engage with us on social media, apply for employment, or interact with us in any other way.

1. Type of information "K AND K PETFOODS” may collect.

It includes but it is not limited to, the USER´s:

• Name

• Contact information such as email address, postal address, and or phone number(s)

• Credit card and other payment information. A third-party service provider processes this information, not "K AND K PETFOODS” directly.

• Age

• Location

• Pet’s information (name, breed, date of birth, gender, likes or others) and

• Any other information USERS choose to provide.                                                                                                                                       II. How information is collected.

a) Information USERS provide to "K AND K PETFOODS”. We gather information that is provided directly to us, which may include, but is not limited to, details shared when USERS make a purchase, create an account, complete a form, participate in surveys, reviews, contests, or promotions, loyalty programs, apply for a job or upload a resume, interact with us through third-party social media platforms, request customer support, or engage with us in any other form of communication.

b) Other Information "K AND K PETFOODS” collects. When our USERS access or use our services or do business with us, we automatically collect information about them, including:

• Transaction Details: When a purchase or return is made, we collect data related to the transaction, such as product information, purchase price, and the date and location of the transaction.

• Log Data: We collect information about how USERS access and interact with our Services, such as the browser type, app version, access times, pages visited, IP address, site activity, and the webpage visited prior to accessing our Services.

• Visual Data: For security purposes and to analyze customer traffic patterns to enhance our store and services, we use cameras within our locations. However, we do not collect any biometric information.

• Location Data: We may estimate the general location of USERS’ devices based on their IP address. With their device’s permission settings, we may also gather precise location data. USERS have the option to disable location tracking at any time (refer to the "Your Choices" section for more details). We only collect precise location data when you have granted permission and are using a specific feature or service that requires this information. These tools gather real-time location data solely during the moment you choose to engage with them.

• Information Collected via Cookies and Similar Tracking Technologies: We, along with our service providers, use various technologies to gather information, including cookies, web beacons, and other tracking tools. Cookies are small data files stored on your device or hard drive, allowing us to enhance our Services, improve your experience, identify popular areas and features, and track visit numbers. Web beacons (also called “clear GIFs”) are electronic images embedded in our Services or emails to help with cookie delivery, track visit counts, and assess user behavior and campaign performance. For further details on cookies and how to disable them, see the "Your Choices" section below.

c) Information Collected from Other Sources. "K AND K PETFOODS” may also obtain information about USERS from other sources. For example, if you apply for a job with us, we will receive your application information from our job applicant processing partners.

III. How information is used

"K AND K PETFOODS” uses the information collected to fulfill USERS' requests for products and services and to tailor their experience with us. Additionally, the information is used to:

• Provide, maintain, and enhance our products and services.

• Perform services directly or through third-party providers, including managing accounts, offering customer support, processing, and fulfilling orders and transactions, verifying customer information, handling payments, providing financing, offering marketing and advertising services, or conducting analytics.

• Verify or maintain the quality and safety of any service or product we own, manufacture, or control, and to enhance or improve the service or product.

• Detect and prevent security threats, protect against malicious, deceptive, fraudulent, or illegal activity, and safeguard the rights and property of "K AND K PETFOODS” and others.

• Identify and fix errors that affect the proper functioning of our services.

• Support limited internal and operational functions, such as ensuring our website operates correctly.

• Send USERS technical updates, security alerts, notices, and respond to customer service inquiries or feedback.

• Communicate with USERS about "K AND K PETFOODS”’s products, services, and events, and share relevant news and information.

• Facilitate contests, sweepstakes, promotions, and process entries and distribute rewards.

• Review and evaluate applications and qualifications for employment opportunities with us.

• Fulfill any other purpose that is communicated to USERS at the time the information is collected.

• Provide, maintain, and enhance our products and services.                                                                                                                           IV. Disclosure of Information

We may disclose USERS´ personal information as follows:

• To vendors, service providers, and consultants that perform services for us, including email and mobile marketing, analytics, web hosting, call center services, payment processing, coupon delivery, and data enhancement.

• To the public, if you post information online and elect to make it available to the public, such as by writing a product or our store review on our website or on social media.

• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

• To detect fraud, or if we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of "K AND K PETFOODS” or others.

• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

• Between and among "K AND K PETFOODS”and our current and future associates, employees, affiliates, subsidiaries, and other companies under common control and ownership to assist us with the processing we describe in this policy; and

• With USERS´consent or at USERS´ direction.

We may also disclose aggregated or de-identified information that cannot be used to identify USERS.

V. Third-Party Privacy Policies and Links

Our Services may include links to other websites that could be of interest to USERS. However, once USERS leave our services by following these links, we no longer have control over the content or practices of those external websites. As a result, we cannot be held responsible for the protection and privacy of any information USERS provide while visiting those sites. This Privacy Policy does not apply to such websites, and USERS are encouraged to review the privacy policies of any external sites they visit.

Additionally, if someone applies for a job with us, the privacy policies of our job applicant processing partners may apply to the submission and handling of their application data.

VI. Advertising and Analytics Services Provided by Third Parties

We may engage third parties to offer analytics services or display advertisements on our behalf across the web and mobile platforms. These entities may use cookies, web beacons, device identifiers, and other technologies to gather information regarding your usage of our Services, as well as other websites and applications. This data may include your IP address, browser type, mobile network information, pages visited, time spent on pages or apps, links clicked, and conversion metrics. "K AND K PETFOODS” and these third parties may utilize this information to, among other things, analyze trends, assess the popularity of certain content, deliver targeted advertisements and content tailored to your interests, and better understand your online activity.

Your device may offer a feature (such as "Allow Apps to Request to Track" on iOS, or "Opt Out of Interest-Based Ads" or "Opt Out of Ads Personalization" on Android) that allows you to prevent certain data from being collected through apps for behavioral advertising purposes.

VII. Data Retention and Security

Except as otherwise permitted or required by applicable law or regulation, we will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of complying with any legal, accounting, or reporting obligations. In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use anonymized and de-identified data for any legitimate business purpose without further notice to you or obtaining your consent.

We implement administrative, technical, and physical safeguards to help protect your personal information. However, no e-commerce solution or website can guarantee absolute security. You are also responsible for taking reasonable steps to protect your personal information, such as using strong, unique passwords for each of your online accounts. Please note that we will never request your password or credit card information via email nor phone.

VIII. Children’s Personal Information

We recognize the particular importance of protecting the privacy of children. We do not knowingly collect, sell, or share personal information from children under the age of sixteen.

IX. Transfer of Personal Information

We may process, store, and transfer your personal information in a foreign country, including the United States of America and The Netherlands, whose privacy laws may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

By submitting your personal information or engaging with the website, you consent to this transfer, storage, or processing. If you have any questions about foreign transfers of personal information, you may contact us using the information below.

X. Your Choices

Opt-Out and Access Choices

You may opt out of certain marketing communications. Most of our marketing communications are sent by email and direct mail, though you may also opt out of telephone calls, texting, and online behavioral advertising as well. You may also access or correct your personal information or ask us to do so.

To do so yourself, you may:

• Follow “unsubscribe” instructions in promotional emails we send to you.

• Text STOP to text messages (SMS/MMS) we send to you.

• Log on to kandkpetfoods.ca to access and change your profile information and preferences if you have an online account with us.

• Set your browser to not receive cookies. PLEASE NOTE: this may make it difficult or impossible to make a purchase on "K AND K PETFOODS” web page.

• Visit your Cookie Settings to opt out of our online behavioural advertising.

If you need our help, please:

• Call our team at 1-604-224-2513 and tell them which information you would like to access or which types of promotional materials you want to opt out of.

• Contact us via email through our web page and tell us which information you would like to access or which types of promotional materials you would like to opt out of.

• Mail:  4595 Dunbar St, V6S 2G7, Vancouver, B.C.

• When mailing or emailing us, please include your full name, address, phone number, and email address. Also, tell us what information you would like to access, correct, or add to our Opt-Out list. This will help us process your request.

If you no longer want to have an account or subscription with us, you may opt out by logging onto your account and cancelling your account or by calling 1-604-224-2513 as described above.

If you opt out of our "K AND K PETFOODS” marketing communications, you may continue to receive business communications such as order confirmations, product recall information, appointment confirmations or other administrative information. Your information will remain in our database, we will just mark it as inactive so that you do not receive marketing materials from us.

By enrolling in any of our mobile programs, you hereby consent to receive automated marketing phone calls and text messages at the telephone number provided during the opt-in process. Please be advised that your consent to receive these marketing communications is not a condition for completing any purchase. Additionally, you agree to notify "K AND K PETFOODS" using the contact information listed below should your mobile phone number change or be disconnected.

Calls and text messages directed to your mobile device may be initiated through automated telephone dialing systems. Standard message and data rates may apply, with such charges being billed by and payable to your mobile service provider. The successful delivery of messages is subject to the transmission capabilities of your mobile carrier, as well as any terms or conditions imposed by the provider.

To cancel general promotional messages from "K AND K PETFOODS” call 604 224 2513

This Privacy Policy and "K AND K PETFOODS” apply to the SMS Privacy Policy and are subject to change.

If you wish to review, verify, correct, or withdraw your consent regarding the use of your personal information, you may contact us via email to request access to, amend, or delete any personal data you have provided. Please note, however, that we may be unable to accommodate requests for changes if we believe doing so would violate any legal or regulatory requirements or result in inaccurate information.

To help verify your identity and ensure your right to access your personal data, we may request specific details from you. This will allow us to provide the personal information we hold about you or make the requested changes. Applicable laws may permit or require us to deny access to certain personal information we hold, or it may be that your data has been destroyed, erased, or anonymized in accordance with our record retention policies. If we are unable to provide access to your personal information, we will explain the reasons, subject to any legal or regulatory limitations.

If you have subscribed to any of our services or created an account with us, you can log in to update your account details, including contact and billing information. Alternatively, you may call 1-604 224 2513 to request access to or changes to the information you wish to update.

Contact Us

Should you have any inquiries regarding this Privacy Policy or the way we manage your personal information, please feel free to contact us via email or by phone at 1-604 224 2513.

We reserve the right to modify this Privacy Policy at any time. In the event of such changes, "USERS" will be notified through the updated date indicated at the top of the policy. We encourage "USERS" to review this Privacy Policy periodically, particularly when accessing our Services or engaging with us, to remain informed about our data handling practices and the options available to them.